Gaya APA

Kheng-Hor, K, A, B, R, E, S, P. (2003). Applying Sun Tzu's art of war in customer service : Sun Tzu dalam pelayanan pelanggan . Jakarta: Kheng-Hor, Khoo; Alih bahasa, Rudijanto; Editor, Sulistyo, Ponco.

Gaya MLA

Kheng-Hor, Khoo;, Alih, Bahasa,, Rudijanto;, Editor,, Sulistyo,, Ponco. "Applying Sun Tzu's art of war in customer service : Sun Tzu dalam pelayanan pelanggan". Jakarta: Kheng-Hor, Khoo; Alih bahasa, Rudijanto; Editor, Sulistyo, Ponco, 2003. Text.